Shipping policy

Shipping Policy

Last Updated: August 2026

Thank you for supporting Josh Jasiah Ink.

In-Store Pickup Policy

We offer free in-store pickup for eligible orders.

Once your order has been placed, please text (716) 473-8145 with your order number to arrange pickup details. Pickup is available by appointment only and must be scheduled in advance.

Please wait for confirmation before arriving to collect your order. Orders will only be released to the purchaser or an authorized individual designated by the purchaser.

If you have any questions regarding your order or pickup arrangements, please contact us at (716) 473-8145.

Thank you for supporting Josh Jasiah.

Order Processing

Orders are typically processed within 3–5 business days unless otherwise stated on the product listing.

Processing times may vary during holidays, conventions, travel, or periods of high order volume.

Once an order has been shipped, customers will receive tracking information via email when available.

Digital Products

Digital products are delivered electronically and do not require shipping.

Customers will receive access to their purchased digital files immediately or shortly after purchase through the delivery method specified at checkout.

Due to the nature of digital products, all sales are final.

Original Artwork

Original artwork is carefully packaged to help ensure safe delivery.

Shipping costs are calculated at checkout unless otherwise stated.

Customers are responsible for providing an accurate shipping address.

Art Prints

Prints are packaged with protective materials to help prevent damage during transit.

Shipping times may vary depending on destination and carrier performance.

Gift Certificates

Physical gift certificates, when offered, are shipped to the address provided at checkout.

Digital gift certificates are delivered electronically.

The Vault Design Reservations

The Vault reservation products are digital purchases and do not require shipping.

No physical item will be delivered unless explicitly stated in the product listing.

Shipping Delays

Once an order has been transferred to the shipping carrier, delivery times are outside our control.

Josh Jasiah Ink is not responsible for carrier delays, weather disruptions, customs delays, or other circumstances beyond our control.

Lost, Damaged, or Incorrect Orders

If your order arrives damaged, incorrect, or appears lost in transit, please contact us within 7 days of delivery (or expected delivery date) with: